Refund Policy

1. Overview

This Refund Policy applies to all subscriptions purchased on magicdraft.io ("the Service"), operated by Arcane Digital Limited. All payments are processed through Airwallex.

2. Free Trial

Every new subscriber receives a 7-day free trial. During the trial period, you have full access to your selected plan's features at no charge. If you cancel before the trial ends, you will not be charged. No refund is necessary for the trial period as no payment is collected.

3. Monthly Subscriptions

Magicdraft subscriptions are billed on a recurring monthly basis. Because the Service is a digital product with immediate access upon payment, the following refund rules apply:

3.1 Cooling-Off Period (EU Consumers)

If you are a consumer located in the European Union, you have a 14-day right of withdrawal from the date of purchase under the EU Consumer Rights Directive. However, by subscribing and accessing the Service, you acknowledge that the digital content is made available immediately and you expressly consent to waive your right of withdrawal once the Service has been accessed. If you have not accessed or used the Service during the 14-day period, you may request a full refund.

3.2 General Refund Policy

• Within 48 hours of charge: If you were charged in error (e.g., you cancelled before the trial ended but were still billed, or you were double-charged), contact us and we will issue a full refund.
• After 48 hours: We generally do not offer refunds for partial billing periods. When you cancel, your access continues until the end of the current billing cycle.
• Unused months: We do not provide refunds for months during which you did not use the Service but maintained an active subscription.

3.3 Downgrades

If you downgrade your plan, the change takes effect at the start of your next billing cycle. No partial refund is issued for the current period.

3.4 Upgrades

If you upgrade your plan mid-cycle, you are charged a prorated amount for the remainder of the current billing period. Refunds are not provided for voluntary upgrades.

4. Service Disruptions

If the Service experiences a significant outage (more than 72 consecutive hours) due to a fault on our side, you may request a prorated credit for the affected period. This does not apply to scheduled maintenance communicated in advance or outages caused by third-party services (e.g., WordPress, hosting providers).

5. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Filing a chargeback without first contacting us may result in suspension of your account. We cooperate fully with Airwallex in the chargeback resolution process.

6. How to Request a Refund

To request a refund, contact us at:

Please include your account email, the date of the charge, and the reason for your request. We aim to respond within 3 business days. Approved refunds are processed through Airwallex and may take 5–10 business days to appear on your statement.

7. Contact Us

For any questions regarding this Refund Policy: